The following policies help ensure every order is carefully planned, created, and delivered with the attention it deserves
After your quote request has been received, you will be contacted to confirm availability, pricing, and any additional details.
Due to the custom nature of each order - including time spent planning and sourcing materials - orders must be confirmed at least two weeks in advance.
If an order is requested in less than two weeks and availability allows, a $20 rush order fee may apply depending on design complexity. Rush orders must be paid in full at the time of booking.
To secure your order and pickup/delivery date, a 50% non-refundable retainer is required.
The remaining balance is due one week prior to pickup or delivery.
Payments are accepted through a secure online portal which accepts all major credit and debit cards.
Orders are not considered confirmed until the retainer has been received.
Orders are pickup by default unless delivery arrangements have been made.
Pickup and delivery are available Thursday through Sunday.
Delivery is $20 plus mileage. If you are interested in delivery, please include the delivery address in your quote request so those fees can be included in your estimate.
Once a cake has been delivered and set up, responsibility transfers to the customer, venue, or designated party.
All cakes are kept in a cooler until pickup or delivery. Once in your care, Sweet Alexia’s Bakehouse is not responsible for damage during transport or improper handling.
During transport, place cakes on a flat surface and out of direct sunlight. Do not leave cakes in vehicles, warm areas, outdoors, or near heat.
Refrigerate until about two hours before serving—cakes taste best at room temperature for optimal flavor and texture.
Every cake is handcrafted and unique. While inspiration photos and design references are welcome, slight variations in color, texture, and decorative details may occur.
These variations are a natural part of custom cake artistry.
Our kitchen handles common allergens including wheat, dairy, eggs, soy, tree nuts, peanuts, and sesame.
While precautions are taken during preparation, cross-contact is possible despite precautions.
Because each order requires advance planning and scheduling, all retainers are non-refundable.
If an event must be cancelled, please notify us as soon as possible. Refunds for payments beyond the retainer may be considered depending on preparation progress and timing.
Due to the custom nature of our products, all sales are final.
A partial refund may be considered if a verified error (such as an incorrect flavor) is discovered at the time of cutting.
Refunds will not be issued for minor variations in design, color, or artistic interpretation.
Sweet Alexia’s Bakehouse LLC reserves the right to photograph cakes and desserts for use in our portfolio, website, and social media.